Program 2017

8:30 - 9:00 | Registration of participants
9:00 - 11:00 | A – Evolving Customer

Host: Daniel Stach, Czech Television


New customer, increasing expectations, new perspectives.

Retail Customer 2017+
Kristina Hanušová, Sector Leader Financial Services & Technology, GfK

Customer experience and today’s bank
Luis Villa del Campo, Strategy Director, Fjord

Customer in the centre
Miroslav Lukeš, CEO, Mastercard

Challenger perspective
Petr Dvořák, CEO, Lime

11:00 - 11:30 | Coffe Break
11:30 - 13:00 | B – Customer-centric banking

Host: Daniel Stach, Czech Television


Everyday bank – shift from conservative to flexible

Ondřej Gálik, Head of Mobile Banking, Customer Engagement & Content Marketing, Česká spořitelna

Tomáš Kamenec, Head of Channels Development & Innovations, Komerční banka

Ladislav Rokos, Head of Sales Advisory, ČSOB

Dalibor Šajar, Head of Digital, MONETA Money Bank

13:00 - 14:00 | Lunch and networking
14:00 - 15:30 | C – Customer Experience in multichannel world

Host: Daniel Stach, Czech Television


Technology, innovation, new forms of care, security challenges and personalization. Successful case studies from local and global market.

3+1 rules for more personal customer care
Lucie Masopustová, Director of Client Account Maintenance, Česká spořitelna 
Petr Cihlář, Senior Business Consultant for customer center, Dimension Data

Customer experience as a marketing innovation and tool
Hana Knéblová, Head of Customer Experience, AirBank

10 Tips to increase trust in mobile payments and mobile banking
Giovanni Carnovale, District Director, VASCO Data Security

Innovative payment customer experience
Michal Čarný, Business Development Manager, Mastercard

15:30 | Finally conference
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